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Manage your finances anywhere you go. With the Mobile Banking alerts service you can receive text messages with: account balances, payment and transfer alerts and account balance fluctuations.


I forgot the mobile nickname I assigned to my accounts in My Online Bank.

Send a text message to 27776 (BPPRM) with a question mark (?) and your My Online Bank username. You will receive a message with the mobile nickname of all your accounts.

For example:

To: BPPRM (27776)

Message: ?username (?juan)

You may also log in to My Online Bank and visit the Edit Accounts section to see a list of all mobile nicknames assigned to your accounts.

 

How do I know if my phone is able to send and receive text messages?

Almost every phone supports text messages. If you’re not sure about your phone you may call your service provider for more details.

 

Will I receive unsolicited text messages?

No.  We will only send messages you request. Banco Popular will not send messages with your account’s information to your mobile phone unless you have requested it.

 

I received a promotional message about the service. Does this mean I’m already enrolled?

No.  Mobile service providers may send promotional messages about the service, but in order to enroll in the service you must log to My Online Bank and confirm your mobile phone number.

 

If I enroll in Mobile Banking, will my mobile phone number be shared for telemarketing efforts?

No.  Banco Popular will not share your mobile phone number with anyone. Mobile service providers block unsolicited text messages or SPAM. Call your service provider for more details about receiving unsolicited text messages.

 

Will my account number appear on my mobile phone screen?

No. You will only see the mobile nickname you assigned to your account and the last 4 digits of your account number.

 

Will Banco Popular charge for the Mobile Banking service?

No. Banco Popular will not make any charges to your bank account or mobile phone bill for these services. Please contact your mobile service provider for more information about messages and data charges that may apply.

 

Can I enroll in Mobile Banking through my mobile phone?

No.  You must enroll by visiting My Online Bank.

 

Can I access the service from someone else’s mobile phone?

No, we will only send text messages with your account information to the mobile phone that you confirmed during the enrollment process. If you wish to edit the number enrolled, you may visit the My Information section in My Online Bank.

 

Is the service safe?

Yes. We have taken the following measures to make sure your information is safe:

-Only mobile phone numbers confirmed during the enrollment process will receive text messages.  In order to enroll you must have a username, password and security questions for My Online Bank. To enroll in My Online Bank go to: https://www.bancopopular.com/cibp-web/actions/enrollment?lang=en

-We will not send full account numbers to mobile phones. We will only send the mobile nickname you assigned to your account and the last 4 digits of your account number.

-If unauthorized persons gain access to your mobile phone they would need to know the mobile nickname of your accounts in order to find out your balance.

-Mobile Banking enrollment can only be done through My Online Bank.  All the security features of My Online Bank apply to the enrollment process of Mobile Banking.

 

I changed my mobile phone service provider. What should I do?

If you change your mobile phone service provider, even if you keep the same phone number, you must log in to My Online Bank and edit your Mobile Banking information.

Will anyone be able to see my balance if my mobile phone looses all signal strength while sending a balance request?

No. If your mobile phone looses all its signal strength, the message will remain on hold until you regain signal strength. Your information will not be exposed.

 

I sent a balance request message to 27776 (BPPRM) and have not received an answer. What’s wrong?

One of the following may have happened:

-If your mobile phone displays a message similar to: “Message not sent” it could mean that the text messaging service is not activated for your mobile phone.  Call your mobile service provider for more information.

-Your text messages inbox is full. Delete old messages so you can continue receiving new messages.

-A communication error occurred. Call your mobile service provider for more information.

 

I sent a balance request message to to 27776 (BPPRM) and received an error message. What’s wrong?

Following are the most common error messages and their explanation:

-ERROR: “Invalid account nickname. Send a message to 2777 with ? and Online Banking username (?yourusername)”: This error message indicates that the mobile nickname sent does not match with the mobile nicknames you assigned in My Online Bank.

-ERROR: “Cell phone not registered. Sign on to BPPR Online Banking and register for MOBILE banking”: This error message indicates that the mobile phone you used to send the message is not registered in Mobile Banking, Go to My Online Bank and confirm your mobile phone number.

-ERROR: “username not registered. Sign on to BPPR Online Banking and register for MOBILE banking”:  This error message may indicate that you’re not enrolled in the service or that the My Online Bank username you sent is not correct. Make sure you write the same username you use for My Online Bank.

 

What is SMS or text message?

SMS, or Short Messaging Service, is the technology that allows you to send and receive text messages from your mobile phone.